Frequently Asked Questions

For your convenience, we are providing you with a list of some of the most frequently asked questions.
If you will still have a question that is not answered here, please contact us and we will be glad to be of assistance.

Bytes cubes are the by-product of the Byte3 technology. Please visit Byte3.io to learn more about the technology.

We use the byte cube slice in our algorithms to generate the final art piece. We also use the byte cube slice as a way to validate and authenticate the ownership of the art piece. This allows you to share your piece publicly without worrying about theft and also gives you the ability to transfer the ownership of the product to anyone by simply providing them with the byte cube slice.

We have a 30-day no questions asked return policy. If for some reason you are not satisfied with the product or it does not suit your particular use-case, contact us to initiate a return. Specific details on the return policy are available at Terms of Sale (12. RETURN OF GOODS).

You can exchange your product free of charge if the product does not match the Purchase Order specifications. More details are available at Terms of Sale (11. EXCHANGE OF GOODS).

When you create a Purchase Order, we provide you with a unique link which gives you access to real-time updates of your order. If for some reason you do not receive a link after placing an order, please contact us and we will be happy to help.

When you create a Purchase Order, we generate an invoice for your order. You can use this invoice for payment justification and validation on your side. After completing the purchase, you can also use this invoice for tax purposes along with a payment receipt that we will provide you with.

When submitting a Purchase Order, you are required to provide a valid method of contact. We use this verified method of contact to delivery you the product.

You can download the product as soon as we are able to confirm your payment and the art rendered completes creating/drawing your piece. The payment confirmation is immediate for card payments but takes longer for bank and crypto payments. The art renderer will usually create your art piece within 2-5 minutes from payment confirmation.

We do not discriminate and try to accept all forms of payment. At the moment we accept: all major credit and debit cards, bank wire transfers, digital wallets (Alipay and WeChat), and crypto currencies.

By using the Byte3 technology we are able to provide all buyers with a unique byte cube slice. This slice is a form of "certificate of ownership" that we require to be presented to us for authentication and validation. Any entity that presents to us a valid byte cube slice will be authenticated and recognised as the legal owner of the art piece.

We strongly encourage all byte cube owners to treat and store their byte cubes just like they would their passwords and other sensitive information. There are plenty of helpful articles and guides online that provide in-depth instructions on securing sensitive digital data. Remember, your .byte3 file is your certificate, and is the only way that you can prove and authenticate the ownership of your art piece. Treat is as such.

We strongly encourage you to read our Privacy Policy to learn about the data we collect and store. To summarise, we do not collect or store any unnecessary information on our servers. We minimise our use of third-party services and only interact with those that directly help to facilitate payments. The information that we do store, is only the information that we are authorised by law to collect and store in order to prove and justify a payment transaction or to prevent system abuse. We have an internal analytics service that collects generic pageview information to help us understand your interactions on our website. This service is disabled when you have a "Do Not Track" option selected in your browser.

We recommend that you use Byte3 Services and follow the required steps for the safe and secure transfer of your cubes to the desired recipient.

Please note that while sharing the cubes' respective certificate file (.byte3) with someone can allow both you and the recipient to access the slice and hold equal rights to it, this way of transferring cubes is not secure and does not guarantee the smooth transition of rights for the slice.

Contact Us

Use the form below to contact us. If you have an inquiry in regards to your order, then please include your invoice number.